Privacy Policy

Last Updated: April 14, 2026

IMPORTANT NOTICE: THIS PRIVACY POLICY ("POLICY") IS TO BE READ TOGETHER WITH THE TERMS OF SERVICE, THE OFFICIAL PROMOTIONAL PLAY RULES, THE RESPONSIBLE GAMING POLICY AND THE GAME STATEMENT (COLLECTIVELY AS THE "INCORPORATED POLICIES"). BY ACCESSING OR USING OUR SERVICES (AS DEFINED HEREIN), YOU AGREE TO BE BOUND BY THIS POLICY AND THE INCORPORATED POLICIES.

This Policy forms a legally enforceable agreement between Rellgo Inc (referred to as the "Company," "we," "us," or "our") and you (referred to as the "User," "you," or "your"). This Policy governs your access to, use of, and interaction with all our digital products and offerings, including our official websites, mobile applications, online games, user profile systems, and all associated features, tools, and supplementary services (collectively, the "Services"). The protection of personal data collected through our Services is an important priority for us.

Within this Policy, we explain the categories of information that may be collected, the purposes for which such information is processed, the situations in which it may be shared, and the rights available to users under applicable data protection laws.

Use of the Services is restricted to individuals who are twenty-one (21) years of age or older. Personal information from individuals under the age of 21 is not intentionally collected or processed. If we become aware that data relating to a person below this age has been obtained, reasonable steps will be taken to remove such information promptly.

1. Information We Collect

Contact Information: Information such as your name, email address, phone number, and mailing address.

Account Information: Details associated with your account, including your user ID, password, and account verification status.

Personal Information: Information such as your date of birth, age, gender, VIP level, and gameplay history.

Transaction and Usage Information: Data relating to your purchases, redemptions, and interactions within the Services.

Preference Information: Information about your preferences, including your choices regarding marketing communications and promotional offers.

Location and Device Information: Technical data that may include your SIM card region, IP address, device settings, operating system, time zone, browser type, and device identifiers. The use of VPNs or similar tools to access the Services is prohibited.

In addition, certain information may be collected automatically through SDKs and similar technologies, including device identifiers, advertising IDs, usage statistics, and analytics data.

We may also collect information that you voluntarily provide to us when you register for an account, use the Services, participate in promotional play, make purchases, contact our support team, or engage in gameplay activities.

NOTICE: In certain circumstances, we may collect or process limited types of sensitive personal information for purposes such as identity verification, security monitoring, customer support, and maintaining the integrity of our platform. This may include the following categories of information:

• Photographs: For example, selfies or images submitted for identity verification purposes.
• Video Recordings: Such as short video clips used for liveness detection or identity verification processes.
• Audio Recordings: Including recordings generated during interactions with customer support.

Photographs, selfies, video recordings, and audio recordings are collected solely for identity verification or security-related purposes where necessary. Where biometric processing is required, it is performed exclusively by authorized third-party identity verification providers. We do not create, store, or retain biometric identifiers or biometric templates.

Such sensitive personal information is used solely for purposes of security monitoring, identity verification, fraud prevention, and compliance with applicable laws and regulations.

2. How We Use Your Information

We process personal information for the following purposes:

• To provide, operate, and maintain the Services;
• To create, manage, and secure user accounts;
• To process transactions, purchases, and redemptions within the Services;
• To send service-related communications, including updates, notices, and promotional messages where permitted by applicable law;
• To detect, prevent, and investigate fraud, abuse, or other unauthorized activities;
• To comply with applicable legal, regulatory, and compliance obligations.

Where required by applicable law, the legal bases for processing personal information may include your consent, the necessity of processing for the performance of a contract, our legitimate business interests, or compliance with legal obligations.

You may request the deletion of your account and associated personal information by contacting us at CashAvalancheService@outlook.com. Upon receipt and verification of a valid request, we will take reasonable steps to delete or deactivate your account. Once your deletion request has been processed, your account will be deactivated and your access to the Services will be terminated.

However, even in the event of the deletion or deactivation of your account, we may retain certain information where necessary for legitimate purposes, including:

• Compliance with legal or regulatory requirements;
• Fraud prevention and security monitoring;
• Resolution of disputes;
• Enforcement of this Policy or any of the Incorporated Policies.

3. Identity Verification (KYC) Information

To comply with applicable legal and regulatory requirements, as well as to support fraud prevention and maintain platform integrity, we may require users to complete an identity verification process (commonly referred to as "KYC").

3.1 Types of Information We Collect

When identity verification is required, we may collect or process certain information necessary to verify your identity. This may include:

• Personal identification details, such as your full name, date of birth, and nationality;
• Information contained in government-issued identification documents, including passports, driver's licenses, or national ID cards;
• Selfie images submitted for identity verification purposes;
• Residential address information and supporting proof of address where required;
• Device and account identifiers, including your user ID and related account information;
• Video, photo, and/or audio recordings generated during identity verification calls, chats when applicable.

This information is collected and processed solely for the purpose of identity verification, fraud prevention, and compliance with applicable legal and regulatory obligations.

3.2 Use of Your Information

Identity verification information may be collected and processed by authorized third-party verification providers and shared with us solely for the purposes described below.

Such information may be used to:

• Comply with applicable legal and regulatory requirements;
• Detect and prevent fraud, money laundering, and other forms of misuse of the Services;
• Verify user eligibility to access the Services, including compliance with applicable age restrictions.

3.3 Third-Party Verification Providers

We may rely on trusted third-party identity verification providers, such as Sumsub or similar service providers, to conduct identity verification on our behalf. These providers may collect and process verification-related information as part of the identity verification process.

Such providers are contractually required to implement appropriate safeguards to protect your personal information and are permitted to use the information solely for identity verification and regulatory compliance purposes.

3.4 Retention of Data

Identity verification information is retained only for as long as necessary to fulfill the purposes described above or as required by applicable laws and regulations. Where possible, we retain verification outcomes or status results rather than storing full copies of identification documents.

We do not sell, lease, trade, or otherwise monetize biometric data. Any biometric information that may be processed as part of the verification process is handled solely for identity verification purposes and is retained only for the period necessary to complete the verification process and to comply with applicable legal requirements.

4. Geolocation and Location Limits

To comply with applicable laws and regulatory requirements, access to our Services may be restricted in certain locations. We may use information such as your IP address and device settings to determine your approximate geographic location.

Access to our Services is currently prohibited in the following territories: Alabama, California, Connecticut, District of Columbia, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and the State of Washington of the United States.

You are responsible for ensuring that your use of the Services complies with the laws and regulations applicable in your place of residence. The use of Virtual Private Networks (VPNs) or similar technologies to circumvent geographic restrictions is strictly prohibited and constitutes a violation of this Policy and the Incorporated Policies.

5. Geolocation and Device Verification Consent

To comply with applicable jurisdictional requirements and to prevent fraud or unauthorized access, we may collect, use, and process certain location-related and device-related information when you access or use the Services. Such information may include your IP address, GPS data, Wi-Fi or network signals, device identifiers, operating system information, browser or application settings, and other technical indicators used to help verify your location and maintain the security and integrity of our platform. We may also engage trusted third-party service providers that specialize in geolocation verification and fraud prevention to perform these verification activities on our behalf.

When you access or use the Services, certain technologies may be used to detect attempts to conceal or alter your actual location or device environment. These detection methods may include identifying the use of VPNs, proxy services, remote access tools, virtual machines, emulators, or other similar technologies designed to bypass geographic or technical restrictions. If we are unable to successfully verify your location, or if access from a restricted jurisdiction is detected, some features or functionalities of the Services may be limited, suspended, or made unavailable.

Any location and device-related information collected for compliance and fraud prevention purposes will be processed in accordance with this Privacy Policy and retained only for the period necessary to comply with applicable legal, regulatory, and security obligations.

6. Detection of VPN, Proxy, and Circumvention

To ensure fair play and comply with applicable legal requirements, the use of technologies intended to conceal or manipulate your actual location or device environment is strictly prohibited. Such technologies may include VPNs, proxy servers, location-spoofing software, emulators, or remote desktop applications.

We may monitor for the use of these tools or similar circumvention technologies. If such activity is detected, we reserve the right to take appropriate action, including suspending your account or restricting your ability to redeem prizes or access certain features of the Services.

7. Third-Party Data Collection and Sharing

We do not sell your personal information. However, we may share certain information with trusted third-party service providers that assist us in operating and supporting our business. Such sharing occurs only where necessary and is subject to strict confidentiality and data protection obligations.

These service providers may include identity verification providers (such as Sumsub), fraud detection and risk management service providers, payment processors, cloud hosting and infrastructure providers, as well as analytics and advertising partners.

All third-party service providers are contractually required to process personal information solely on our behalf and only for the purposes specified by us. They are also required to implement appropriate technical and organizational security measures to safeguard your information.

8. Protection of Your Data

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or loss. These measures include the use of encryption technologies and secure server environments. Payment transactions are processed by certified third-party payment processors. We do not store or retain your full credit card information.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We therefore encourage you to use strong passwords and take appropriate steps to protect your account credentials.

9. How and When We Share Information

We do not sell your personal information. However, we may disclose certain information in limited circumstances where necessary to operate our Services or comply with legal obligations. Such disclosures may occur in the following situations:

• Service Providers: We may share information with trusted vendors or partners that perform services on our behalf, such as data hosting, customer support, or fraud prevention.
• Corporate Transactions: Personal information may be transferred or disclosed in connection with corporate events, including mergers, acquisitions, reorganizations, financing transactions, or the sale or transfer of assets.
• Legal and Regulatory Compliance: We may disclose information where required to comply with applicable laws, regulations, court orders, or lawful government requests.
• Protection of Rights and Safety: Disclosure may also occur where necessary to protect the rights, property, or safety of the Company, our users, or other parties.

Our third-party service providers are contractually obligated to use personal information solely for authorized purposes and to maintain appropriate confidentiality and security protections.

10. Advertising, Analytics and SDKs

To support advertising delivery, analytics, and performance measurement, we may work with third-party partners that use cookies, SDKs, or similar technologies to collect information about interactions with websites and applications. This information may be used to deliver relevant advertising content and to help us evaluate the effectiveness of our marketing campaigns. Where available, users may manage their cookie preferences through their browser or device settings.

We may also use analytics and attribution services provided by third parties, such as Google Analytics, Firebase, and AppsFlyer, to analyze user engagement, measure campaign performance, detect fraudulent activity, and improve the functionality of our Services. These partners may collect and process certain information through SDKs and related technologies in accordance with their respective privacy policies.

We do not sell personal information in exchange for monetary compensation. However, certain disclosures made for advertising or analytics purposes may be regarded as "sharing" under applicable privacy laws. Where required by law, users may exercise their right to opt out of such sharing in accordance with applicable local regulations.

11. Links to the Third-Party

The Services may include links to external websites or platforms for informational or convenience purposes. These third-party websites are operated independently and are not controlled by us.

We are not responsible for the privacy practices, content, or policies of such third-party services. We recommend that users review the privacy policies of any external websites or platforms before providing or submitting personal information.

12. Legal and Safety Disclosures

We may disclose personal information where we reasonably believe such disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests. Disclosure may also occur where necessary to enforce this Policy and any of the Incorporated Policies, investigate suspected violations or misconduct, or protect the rights, property, or safety of the Company, our Users, or third parties.

13. Requests for Data Deletion

Users may request the deletion of their personal information where permitted under applicable laws and regulations. Deletion requests may be submitted by contacting us at: CashAvalancheService@outlook.com.

For security and verification purposes, we may require users to confirm their identity before processing a deletion request. This verification may include confirming the registered email address or other account-related information. All requests will be reviewed and processed in accordance with applicable legal, regulatory, and operational requirements and within the timeframes required by applicable law.

14. Protection of Children's Privacy

Our Services are intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that personal information from an individual under the age of 21 has been collected inadvertently, we will take reasonable steps to promptly delete such information from our records.

15. California Privacy Rights

This section applies solely to individuals residing in California. Under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"), California residents have certain rights regarding their personal information.

Information We Collect

We collect the following categories of personal information from California residents:

• Identifier information, such as IP address, device ID, email address, and online identifiers;
• Geolocation data, approximated from IP address.

We collect this information from you directly, automatically through cookies and similar technologies, and through third-party analytics and advertising partners.

Why We Collect and Share Your Information

We use this information to operate and improve our website, analyze usage, and serve advertisements. We share this information with third-party analytics providers (such as Google Analytics) and advertising platforms (such as Meta and Google Ads) to perform these functions. Under the CCPA, this type of sharing for cross-context behavioral advertising is considered a "share" of personal information.

Your Rights

If you are a California resident, you have the right to:

• Know what personal information we have collected about you, including the categories of sources, business purposes, and third parties with whom it was shared.
• Request deletion of your personal information, subject to certain exceptions.
• Request correction of inaccurate personal information we maintain about you.
• Opt out of the "sharing" of your personal information for cross-context behavioral advertising
• Not receive discriminatory treatment for exercising any of these rights.

How to Exercise Your Rights

To submit a request to know, delete, or correct your personal information, please contact us at CashAvalancheService@outlook.com. We will verify your request using information you provide, such as your email address or device information, and respond within the timeframes required by law.

Authorized agents may submit requests on your behalf; we may require proof of your written permission and may verify your identity directly.

Opt-Out of Sharing

We currently do not provide a "Do Not Sell or Share My Personal Information" link within our Services. If you would like to opt out of the sharing of your personal information for cross-context behavioral advertising, please contact us at the email address provided above. We are actively evaluating mechanisms to provide a direct opt-out channel in the future.

16. Non-Confidential Submissions

Unless otherwise required by applicable law, any ideas, suggestions, feedback, or other materials you provide to us that are not subject to a confidentiality obligation may be used by the Company freely and without compensation.

17. Contact Us

For any questions, concerns, or requests regarding privacy or data protection, please reach out to us at: CashAvalancheService@outlook.com.